Shipping policy
Shipping & Delivery Policy
Where We Deliver
We deliver to addresses across Canada. Please note that deliveries to remote or northern communities may experience extended delivery times.
Processing Time
Orders are processed within 1-2 business days (Monday to Friday, excluding statutory holidays). Orders placed after 2:00 PM ET may be processed on the following business day.
Delivery Options
| Service Name | Description | Price |
|---|---|---|
| Canada Post — Free Shipping | 5-8 Business Days | Free |
| Express Shipping | 2-3 Business Days | $9.99 CAD |
Delivery estimates begin from the date of dispatch, not the date of order.
Delivery Charges
All charges are in Canadian Dollars (CAD). Shipping prices are in Canadian Dollars (CAD). Hermanor is not currently registered for GST/HST; no federal sales tax is added to shipping charges.
Failed Delivery
If Canada Post leaves a notice card, your item will be held at a local post office. If a parcel is returned to us due to failed delivery, we will contact you to arrange redelivery.
Missing or Late Deliveries
If your order has not arrived within the expected delivery window, please contact us at heermanor@outlook.com. We will investigate with the carrier. Under Loi sur la protection du consommateur du Québec art 17.2 and CCQ art 1736, where no delivery date is specified, delivery must occur within a reasonable time, typically not exceeding 30 days.
Damaged in Transit
If your order arrives damaged, please contact us within 48 hours of receipt at heermanor@outlook.com with photographs of the damage. We will arrange a replacement or full refund. For more information, please refer to our Returns, Refunds & Consumer Rights Policy.
Contact Us
If you have any questions or concerns, please contact us at heermanor@outlook.com or call us at (819) 566-2799. We respond to all inquiries as promptly as possible.
Last Updated: April 2026