Contact information
Get in Touch
We are here to help with questions about your order, products, or services. Please feel free to reach out to us through the contact details provided below.
Our Details
- Trading Name:
- Hermanor
- Legal Name:
- Hermann Chie
- Email:
- heermanor@outlook.com — This is the fastest way to reach us.
- Phone:
- (819) 566-2799
- Address:
- 10 2e Rue S, Thetford Mines, Quebec G6G 4Z2, Canada
Response Time
We respond to all inquiries as promptly as possible.
How We Can Help
- Order status and tracking
- Returns and exchanges (See our Returns, Refunds & Consumer Rights Policy)
- Product questions
- Delivery enquiries (See our Shipping & Delivery Policy)
- Privacy questions (See our Privacy Policy)
- Complaints (See our Complaint Handling page)
Before You Contact Us
You may find the answer to your question in our policies:
- Privacy Policy
- Terms & Conditions
- Returns/Refunds Policy
- Shipping & Delivery Policy
- Business Information
- Cookie Policy
- Complaint Handling
- Marketing & Consent
- Language / Bilingual Disclosure
Last Updated: April 2026